Quote:
Originally Posted by Kursk
Steady on Russ, that's a little bit unfair, after all, the tech is only being polite. You say "the Indians try too hard to be natural"; it'd be a lot harder for us if they gave advice in Urdu. They're also dealing with issues in real time, often with irate callers, which makes the task harder.
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I disagree I'm being unfair at all. If I'm paying for a service from someone over the phone I need to feel like I'm connecting with them on some level. I need to feel some kind of rapport otherwise I've got no confidence in their ability to understand my issue. If their choice of wording, or the training they've been given makes it all feel forced and fake then I'm not going to have any confidence in them at all, regardless of country of origin.