Quote:
Originally Posted by Russ B
They could do themselves a world of good by actually talking like we do. Like when you go through the security questions etc they always something like "Thank you for confirming this information".
Nobody in UK callcentres says "Thank you for confirming this information". They say things like "thanks for that". The Indians just try too hard to be natural and it stands out massively. That puts me off immediately.
|
Steady on Russ, that's a little bit unfair, after all, the tech is only being polite. You say "the Indians try too hard to be natural"; it'd be a lot harder for us if they gave advice in Urdu. They're also dealing with issues in real time, often with irate callers, which makes the task harder.