[SMG]

Glad the problem is getting sorted out. Whenever I called the "Indian" call ctr, they insist on taking you through the menu, &, despite my request asking them if they can deal with a specific problem, they insist they can sort it, & continue with the spiel. Only when I describe the fault do they say "Sorry" we cannot.........., by then its too late, I`m fuming.

Nowadays, whenever I call, the first thing I say is, "are you in India", if the answers yes, I reply, goodbye.

Perhaps for modem requests, they are OK, but in my experience, they are less than useless.