Quote:
Originally Posted by KingDaveRa
Virgin's support staff really do need to be:
1. UK-based
2. "Eating the dog-food" - using a VM connection themselves, or at least have access to one to play with it, and know what it actually does and the little foibles and niggles you just can't find out from a crib sheet.
3. Real techies
|
You will find that the are quite a few who fit the above criteria in all 3 UK call centres and some of them even post on here as if doing this in work was'nt enough.
I personally am a customer first and have all 3 services that Virgin supply and even a Virgin mobile phone.