Quote:
Originally Posted by maxim1
I noticed my speed was drastically reduced and rang support, they explained my account was capped, and all the details i needed to know are on the website.
I explained i am a heavy user that's why i use virgin, as the 20mb package was unlimited.
if I wanted a 4mb service i would pay for a 4mb service, they put me on to tech support who explained that traffic management was in force and it was on from 5pm to 11pm and was advised to read the FAQ on the website
As usual the web site mentioned a trial and the times were from 4pm to 9pm, as a heavy user I can not accept this limitation and will be voting with my feet.
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They may have refered you to the wrong website, or you might have misinterpreted it. The trial areas are pretty clear, otherwise STM is the same nationally.
Just out of curiousity, how much do you download in a day?