Originally Posted by maxim1

Virgin have introduced traffic management from 4pm to 9pm, if your a heavy user.

I noticed my speed was drastically reduced and rang support, they explained my account was capped, and all the details i needed to know are on the website.

I explained i am a heavy user that's why i use virgin, as the 20mb package was unlimited.

if I wanted a 4mb service i would pay for a 4mb service, they put me on to tech support who explained that traffic management was in force and it was on from 5pm to 11pm and was advised to read the FAQ on the website

As usual the web site mentioned a trial and the times were from 4pm to 9pm, as a heavy user I can not accept this limitation and will be voting with my feet.

My location is north London, there is no mention of the trial running in London, from the posts on the forum I guess they are rolling this service out across the network.

Virgin sort your house out, customer service has taken a serious nose dive in the wrong direction, its not surprising if you have a billing issue you get through to customer service in the UK

I see this as a marketing angle to push the 50mb service