Quote:
Originally Posted by peterr_ibg
I'm also a bit confused and calling CS today hasn't really helped me
I too had a V+ box not long after they were released and already had a 2nd V box in another room.
Therefore I have one V+ and one V box currently for which my bill shows
1 Additional V Box £15
V+ Box £10
Add Set Box(es) Discount -£10
I'm on the XL TV package
I asked today what the upgrade cost would be to replace the V box with a V+ and was told it would cost £150 for install. All my other charges would stay the same
Doesn't sound right to me. Any ideas what I should be paying or is that correct?
Also, if I paid the £99 charge as described on the web site what would my payments change to?
|
Here is the correct answer from the Virgin Media website:
http://allyours.virginmedia.com/html...rs/v_plus.html
To 'convert' from the old charging for V+ to the current charging will cost you £99. This removes the V+ £10 per month charge but the second box charge of £5 will remain.
People have claimed on this forum and others that this £99 charge can be reduced or even waived if you make a case to Customer Relations aka Retentions that you are a good customer that has paid the £10 per month charge for V+ for a long time.