Quote:
Originally Posted by xocemp
A firstline agent should be able to tell you. If you feel your not getting anywhere with the firstline agent then post on the groups, they are manned by 2nd line agents they will be able to tell you if you were managed, when, for how long and if it was uploading or downloading that triggered it.
Though with it happening from around 2 weeks ago I doubt its STM.
Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.
Could you also post the results of a ping & tracert to the bbc please.
Start>Run>type in cmd and click ok.
Type ping bbc.co.uk
Once thats finished
Type tracert bbc.co.uk
Maybe something local.
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Don't know how to copy the resultsover, but i have this:
Ping BBC = Time 28ms - 40ms - 24ms - 36ms
Tracert BBC = From 1 - 11
15ms
13ms
17ms
14ms
11ms
20ms
22ms
25ms
19ms
28ms
24ms
I hope i have done that right.
jh