[Noggo]

If you want to go ahead without first finding looking for your PC model number or backing up any data, photos, emails and email address books etc. Here is the most common method listed on my link quoted earlier. I would suggest you try the option high lighted in red first (Microsoft Repair Environment ), as this option will leave your settings, files etc alone. But if this doesn't resolve your problems you'll have to do `Reinstall Windows' option, Which will delete all your settings, emails, address books and everything put onto the PC after you first turned it on and restore it back to factory settings

Fingers crossed for a good result.

Laters

Noggo


DVD Recovery
Should your Windows develop serious errors or fail to start, you can restore your computer back to factory settings by using the Recovery DVD you may have created or been sent.

To restore your computer back to factory settings, follow the steps below.

1. Start the computer with the Recovery DVD in the optical disc drive
2. After the usual startup screen has vanished press a key when prompted to load from the DVD
3. Select the language you wish to install (normally English is the only option)
4. Once you have chosen your language you will be presented with the available recovery options:
   

   - Microsoft Repair Environment - after choosing the UK keyboard layout you will be asked to choose the Operating System you wish to repair. If Windows Vista is not listed then you cannot repair the OS without doing the full recovery. After choosing Vista the Microsoft Vista startup repair tool will run and attempt to repair any startup problems you are experiencing

   - Reinstall Windows - gives you the options available to reinstall Vista

   - Advanced Options - this launches the diagnostic centre allowing you to run chkdsk, launch notepad or bring up a command prompt

   - Exit & restart computer - Exits withut running the recovery process

5. To continue with the recovery program you need to choose Reinstall Windows
6. On the next screen you have the ability to launch Vista System Restore and roll back to a date when Vista was last working ok or to run the Full Destructive Recovery. To continue with the recovery program you need to choose Start Full Destructive Recovery
7. After choosing the Full Destructive Recovery option you are presented with the warning screen that all data will be lost. It is important to make sure all data has been backed up to disk if possible and to realise this process deletes all data and reverts the machine back to it's default state. To continue with the recovery program you need to tick the box indicating you are aware of data loss
8. The recovery process will then run through, reinstalling Vista and also recreating the hard drive recovery system for future use.
9. When it has finished copying files it will ask you to remove the DVD and then restart the computer. It will then go through setting up Vista, you will need to go through the Vista "Out of Box Experience". This is fairly straightforward so just follow the onscreen instructions