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Originally Posted by The PIT
UKonline is working at full speed. Virgin still slow this evening.
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Sheffield S7. Been slow since September, oversubscribed. Judging by their support newsgroup, same in S5, S6, S8 and S12 (from a quick glance)
---------- Post added at 20:13 ---------- Previous post was at 20:08 ----------
Quote:
Originally Posted by The PIT
This long lasting Saga continues.
Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better.
Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable.
Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up.
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Should at the very least be reported to Ofcom as it breaches their "Voluntery Code of Practice for Broadband", Vm are a signee.
Quote:
Originally Posted by The PIT
While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered.
Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today.
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I did the same, never got any response beyond confirmation.
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Originally Posted by The PIT
I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up.
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Currently in progress.
Quote:
Originally Posted by The PIT
Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.
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I just gave up and cancelled, have submitted compaints via the Ofcom, CISAS, and the ISPA. Got absolutely nowhere with VM themselves.... shall see what comes of it.
Retentions rang on Monday, said they'd call back Tuesday... no call
You couldn't make it up!