Cable Forum - View Single Post - 20mb working fine until Friday then Sloooow

The PIT · 20-02-2009, 16:02

This long lasting Saga continues.

Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better.

Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable.

Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up.

While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered.

Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today.

I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up.

Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.

20-02-2009, 16:02	#20
The PIT Inactive Join Date: Jun 2008 Posts: 157	Re: 20mb working fine until Friday then Sloooow This long lasting Saga continues. Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better. Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable. Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up. While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered. Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today. I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up. Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.