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cook1984 · 18-02-2009, 22:35

I think another complaint to the ASA is in order, and maybe one to OFCOM too.

VM have no intention of providing the services they advertise. The ASA only let them off the "unlimited" claim because they were convinced (by the industry association, FFS) that STM was just "reasonable" network management.

Now VM are clearly just reducing service levels to the point where it is virtually impossible for anyone to use them to the advertised extent. STM is applied during peek times, i.e. the times when most people want to use their connections. The times when they pay to use their connections. Most people work during the day and sleep at night, so claiming you can have "unlimited 20 meg" at these times is clearly a con.

They should advertise the service as 5 meg with off peek 20 meg.

If/when this comes in I will be making the usual call to retentions to reduce my bill accordingly.

18-02-2009, 22:35	#97
cook1984 Inactive Join Date: Sep 2008 Posts: 556	Re: New STM could be coming your way I think another complaint to the ASA is in order, and maybe one to OFCOM too. VM have no intention of providing the services they advertise. The ASA only let them off the "unlimited" claim because they were convinced (by the industry association, FFS) that STM was just "reasonable" network management. Now VM are clearly just reducing service levels to the point where it is virtually impossible for anyone to use them to the advertised extent. STM is applied during peek times, i.e. the times when most people want to use their connections. The times when they pay to use their connections. Most people work during the day and sleep at night, so claiming you can have "unlimited 20 meg" at these times is clearly a con. They should advertise the service as 5 meg with off peek 20 meg. If/when this comes in I will be making the usual call to retentions to reduce my bill accordingly.