Cable Forum - View Single Post - How can I get Virgin to fix my broadband?

paulmorriss · 14-02-2009, 10:23

My broadband has been intermittent since the start of the year with no date when it might be fixed. Is there any way I can get them to fix it?

I thought of threatening to leave, but I wouldn't want to do that until I've got an alternative lined up. That would be ADSL which means reactivating my line rental and paying BT or someone else for the privilege. At the moment I get phone/TV/broadband for the price of 2, so I'd lose a good deal if they said "OK, stop your broadband then".

Is there any leverage I can use to prioritise them looking into the problem in our road/town/area?

(I am in High Wycombe, ex NTL, on a 2Mb cable line)

14-02-2009, 10:23	#1
paulmorriss Inactive Join Date: Feb 2009 Posts: 5	How can I get Virgin to fix my broadband? My broadband has been intermittent since the start of the year with no date when it might be fixed. Is there any way I can get them to fix it? I thought of threatening to leave, but I wouldn't want to do that until I've got an alternative lined up. That would be ADSL which means reactivating my line rental and paying BT or someone else for the privilege. At the moment I get phone/TV/broadband for the price of 2, so I'd lose a good deal if they said "OK, stop your broadband then". Is there any leverage I can use to prioritise them looking into the problem in our road/town/area? (I am in High Wycombe, ex NTL, on a 2Mb cable line)