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Only then would they sit up and listen. Fact is, they must have enough new people coming in the door each month so keep ******** on us.
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Out of all the people i have computer/internet related dealings with i`m lucky if one in ten knows what speed BB package their actually on,let alone what the actual speeds should be on that package.
Many of those have the largest package available with whatever ISP their with(bar the VM 50Mb..atm) but that`s either because they were sold more than they needed by unscrupulous reps or they just wanted the best/fastest available in the first place.
The point i`m making is that practically none would know just how little they were actually getting and as long as that`s the case the ISP`s will always get away with it.
Our ignorance is their bliss unfortunately.