Cable Forum - View Single Post - Terrible speeds, Virgin won't do anything about it. Any suggestions?

wolfkaiser · 12-02-2009, 00:30

I can confirm graf_von_anonym's verdict: not all is lost.

I've been on the XL package since October. My bt line didn't support more than 3.5mbits due to distance to exchange that's why I switched to cable.

Initially my speeds were all over the place, often around 12mbits during day but going down in the evenings to between 2 and 7 mbits. Average was 5mbits. After contacting the very responsive newsgroup support team they confirmed that it was due to high load on UBR. Two network engineer dates came and went but at the beginning of December it happened. The improvement was noticeable but not as dramatic as I've hoped for: now I got between 5 and 12 mbits in the evening. To tell you the truth I was actually reasonably happy with that given my previous adsl situation.

Then the 50mbit service was introduced. Initially my area, SE15, didn't offer it but as of around middle of January it does and what do you know? I now get 18-20 mbits during the day and between 13 and 20 (but mostly 17-19) in the evening. I don't know the first thing about cable technology but from what I've read about the 50mbit roll-out I'm assuming that I've been switched onto their new DOCSIS3 network.

One happy customer.

12-02-2009, 00:30	#31
wolfkaiser Inactive Join Date: Feb 2009 Posts: 1	Re: Terrible speeds, Virgin won't do anything about it. Any suggestions? I can confirm graf_von_anonym's verdict: not all is lost. I've been on the XL package since October. My bt line didn't support more than 3.5mbits due to distance to exchange that's why I switched to cable. Initially my speeds were all over the place, often around 12mbits during day but going down in the evenings to between 2 and 7 mbits. Average was 5mbits. After contacting the very responsive newsgroup support team they confirmed that it was due to high load on UBR. Two network engineer dates came and went but at the beginning of December it happened. The improvement was noticeable but not as dramatic as I've hoped for: now I got between 5 and 12 mbits in the evening. To tell you the truth I was actually reasonably happy with that given my previous adsl situation. Then the 50mbit service was introduced. Initially my area, SE15, didn't offer it but as of around middle of January it does and what do you know? I now get 18-20 mbits during the day and between 13 and 20 (but mostly 17-19) in the evening. I don't know the first thing about cable technology but from what I've read about the 50mbit roll-out I'm assuming that I've been switched onto their new DOCSIS3 network. One happy customer.