Quote:
Originally Posted by graf_von_anonym
The business of running to OFCOM is, to my mind, just continued escalation from "I am going to cancel unless..." and "I want to talk to a manager". It's a product of frustration, because processes and procedures have not perhaps been clearly explained or understood. In the grand scheme of things I'd be overjoyed if I the thing that concerned me most was that sometimes my broadband were slower than at other times.
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But Ofcom have the power to stop this, so why don't they? It would stop the amount of pathetic calls they keep getting from every man and his dog about being throttled.
In my eyes, no company should be allowed to call their service "unlimited" if they artificially change or throttle the speed to that lower than you are paying for, for ANY amount of time.
Ofcom can do it, so why don't they? I don't understand. If I was someone at Ofcom who could make this decision I would have done it a long time ago.