Cable Forum - View Single Post - Terrible speeds, Virgin won't do anything about it. Any suggestions?

Smythcolan · 08-02-2009, 10:48

Don't know if this may help anyone but ive only been with virgin for 2 weeks and on Friday my speed suddenly dropped to around 200 - 500k all day.
Contacted them on Saturday as it was still the same and a very helpfull chap guided me through a few checks.
To cut a long story short he told me to ping the BBC web site through Dos and this came back at 13ms which was good but through IE and Firefox using the speedtest site my Ping was 150-200ms.
It turned out in the end to be Virgins own PC Guard that was causing the problem. After uninstalling this i have not had a problem and speeds are back up to 9 - 10mb and ping is now 55ms.

So if anyone is having problems and has PC Guard installed try uninstalling it.

Hope this may help someone.

08-02-2009, 10:48	#28
Smythcolan Inactive Join Date: Feb 2009 Posts: 1	Re: Terrible speeds, Virgin won't do anything about it. Any suggestions? Don't know if this may help anyone but ive only been with virgin for 2 weeks and on Friday my speed suddenly dropped to around 200 - 500k all day. Contacted them on Saturday as it was still the same and a very helpfull chap guided me through a few checks. To cut a long story short he told me to ping the BBC web site through Dos and this came back at 13ms which was good but through IE and Firefox using the speedtest site my Ping was 150-200ms. It turned out in the end to be Virgins own PC Guard that was causing the problem. After uninstalling this i have not had a problem and speeds are back up to 9 - 10mb and ping is now 55ms. So if anyone is having problems and has PC Guard installed try uninstalling it. Hope this may help someone.