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chickendippers · 02-02-2009, 00:25

Follow the official complaints procedure: http://allyours.virginmedia.com/pdf/...ctice_0208.pdf

Let Virgin Media know you are dissatisfied with their response to your previous letter, and if a solution cannot be agreed then you will contact the independent adjudicators.

02-02-2009, 00:25	#2
chickendippers Inactive Join Date: Jan 2004 Location: Newcastle and Horsham Services: On-cable: TV-L, BB-L, Phone-M. Off-cable: Sky+ HD, Plusnet Unlimited. Posts: 1,432	Re: Premium rate call on bill Follow the official complaints procedure: http://allyours.virginmedia.com/pdf/...ctice_0208.pdf Let Virgin Media know you are dissatisfied with their response to your previous letter, and if a solution cannot be agreed then you will contact the independent adjudicators.