[tony1001]

Hi all,

New to this forum, stumbled across it the other day while looking for information regarding my current plight.

Got my VM bill on 27.01.09 and was horrified to find a charge for a premium rate phone call I'm alledged to have rung on 10.01.09 at 10:02 in the morning. The call is for a duration of 21 mins 0 seconds exactly, for which I'm being billed £26.90 +VAT. Having done some digging the number is an adult chatline (or similar) and the 'companys' registered office is geographically based in a town just 10 miles from me! co-incidence?

I should point out that I am a broadband VM user with 20 meg connection and no phone line connected to my PC - so that counts out any rogue dialler software? My phone line simply connects to the DECT phone and no other devices in the property.

At the time of the alledged call I was still in bed, sleeping off the jetlag having just returned from the states. The only other person in the household is the missus, who was, as far as I know fast asleep.

I rung VM on 27.01.09 and spoke with a guy who denied any knowledge of problems like this and tried to deflect the situation, saying he would need to report it to the complaints department.

On the 30th Jan I got a response from the complaints dept. saying that the call HAD been made from my phone line and that I would need to pay for the call.

I really am totally disgusted by this accusation but need to know what to do next?

Could anybody offer some advise, please.

Cheers, Tony