Well there's regularly horror stories re NTL CS (and I've posted some myself
) but I had reason to call CS tonight to change my services and have to say What a breeze. Called twice and waited a maximum of half a dozen rings of the phone each time.
Whilst the first CS personage I spoke to was misinformed on dropping broadband plus and changing broadband speeds (saying these can be cancelled/changed on NTLWorld) changing my TV and Phone services was done almost instantly.
After checking NTLWorld and finding that STB speeds cannot be changed online nor can Broadband Plus be cancelled online (or least if it can I couldn't find the relevant section) I recalled CS. Again I was almost straight through to a Human being and the rest of the changes where actioned.
I've previously had very bad experiences with NTL CS but for the first time in a long time it was a painless experience with no waiting involved. Hats off NTL..
