There have been 'glitches' of this kind in Croydon, Newcastle and Glenrothes. Newcastle has had issues for a couple of weeks that I'm aware of in different areas, Croydon has had at very least intermittent issues for a similar period.
I hope that for you it gets fixed quickly but there issues are I'm afraid happening in a few areas on the 50Mbit product and in some cases not being fixed too quickly - in the case of both Croydon and Newcastle as I said above these issues have been intermittent in some cases and constant in others for at least 2 weeks.
You might be seeing similar problems to this guy in Croydon, who is also on the 50Mbit service:
Quote:
Its know the 23rd no fix still any updates as this is getting a bit tiring know I had a faulty service since the install on the 8th
and iam not very happy at all.No phone calls this time to advise on estimate time on fix
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Quote:
Hi Bubble,
I am sorry for the continued delay. Regarding the ticket reference, this
issue has been linked to a master ticket on reference F000885532. I have
just requested an update on this issue, and as such hope to have more
information shortly.
-- Kind Regards Terry Montana Virgin Media Technical Support
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HTH - Let me know if you want some more explanation of why this is happening.