Quote:
Originally Posted by Chris
It depends who is actually providing the warranty that they're selling. Most companies sell you a warranty that is underwritten by a specialist warranty provider such as Domestic & General. Check your documentation. If the warranty is provided by anyone other than Empire Direct, you should be fine, so long as Empire has actually passed your payment on to the warranty provider. If you're in any doubt, phone the helpline number on the Empire website, or the number on the top of your warranty certificate.
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You are correct. Having read information over on avforums, the people over there say the same thing. Having looked at my paperwork, I can only find the manufacturers 1 year warranty. My story, goes a little like this though....
I bought a Pioneer plasma in late 2006, and this came with a 3 year extended warranty, However the plasma developed a fault (something Pioneer would not recognise as such, but many people had the same problem, and was discussed at length over on avforums) I eventually received a brand new screen, after arguing the toss with Empire direct, and using the sale of goods act to obtain a replacement screen. Now it occurs to me that the 3 year extended warranty I was given with my previous set, has not been transferred over to my new set. So I suppose my next question would be, if the same thing happens with this set, and it develops a fault, where do I go from there, as the retailer has now gone under? As I've been told that any resposibility lands firmly with the retailer, and not with the manufacturer.