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Old 19-01-2009, 15:19   #1
kesterwww
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Join Date: Oct 2008
Location: Chippenham, England
Services: BT total BB. BT Vision.
Posts: 172
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Need Help With NETGEAR Wireless Router

Hi, I was hoping someone on here could help me with a problem I've had with my Netgear 54mbps wireless router, WGR614-6VGUKS is the number on the bottom of it. When I recieved it originally it worked fine.
The problem I had was with my old Laptop, which went wrong (something to do with the hard drive I think.) So I ended up getting a new lap top (actually reconditioned, but works very well.)

When the man in the shop showed it to me, he showed it working off the wireless connection in his shop, and it was fine. When I got it home and played the Virgin Media installation disc, it got to the final stage where it tries to find the wireless network, which it did. Only it did not complete the set up and a message read "couldn't connect, there may be a problem."

I also clicked the little pc symbol in the bottom right of the screen, and from here the window listed avalible signals, Virgin being the only one. I clicked it, entered the security code on the modem, and again it couldn't connect despite the signal being "very strong" the router was literally next to the laptop.

A couple of final points, I attempted to "Fix connection", which was one of the options, this got to the point of "Resetting I.P address" but got no further, I gave it an hour, but this mesage remained so I gave up. How long does this process normally take?

Also, I attempted to connect my laptop to the router via an ethernet cable, but it didn't work. Therefore I think there is a problem with the router. Does anyone think it can be fixed or should I try and get a new one from Virgin?
I currently run my modem directly into the laptop, which works, but is annoying as I have wires all over the place.

It is strange as the router was fine untill my old laptop went wrong.
I would very much appreciate any help. Thanks.
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