Cable Forum - View Single Post - Terrible speeds, Virgin won't do anything about it. Any suggestions?

Magilla · 14-01-2009, 10:55

I'm in the same boat, speed is consistantly below 512Kb every night with massive packet loss, often below 250Kbs. Has been like this for over 4 months. UBR massively oversubscribed, "the worst I've ever seen" according to the tech from the newsgroups, closely followed by "the upgrade work was not done, cancelled twice, it's not looking good".

That is the sum total of information given by VM. No response to any posts asking why "it's not looking good".

In my experience all emails are simply ignored, I've yet to recieve any response that bears any resemblance to the issues originally highlighted. Phone support is a none starter, they simply refuse to do anything other than put you through to the tech, who then says there's nothing they can do. You just end up going in circles.

Sent a recorded letter of complaint last month (after 3 months of phone and emails), no response as yet (2 days to go), then it's onto the 3rd party complaints proceedure and then Ofcom.

Beyond resorting to the courts there seems little else that the end customer can do.

14-01-2009, 10:55	#13
Magilla Inactive Join Date: May 2007 Posts: 227	Re: Terrible speeds, Virgin won't do anything about it. Any suggestions? I'm in the same boat, speed is consistantly below 512Kb every night with massive packet loss, often below 250Kbs. Has been like this for over 4 months. UBR massively oversubscribed, "the worst I've ever seen" according to the tech from the newsgroups, closely followed by "the upgrade work was not done, cancelled twice, it's not looking good". That is the sum total of information given by VM. No response to any posts asking why "it's not looking good". In my experience all emails are simply ignored, I've yet to recieve any response that bears any resemblance to the issues originally highlighted. Phone support is a none starter, they simply refuse to do anything other than put you through to the tech, who then says there's nothing they can do. You just end up going in circles. Sent a recorded letter of complaint last month (after 3 months of phone and emails), no response as yet (2 days to go), then it's onto the 3rd party complaints proceedure and then Ofcom. Beyond resorting to the courts there seems little else that the end customer can do.