Thread: Terrible speeds, Virgin won't do anything about it. Any suggestions?
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Old 13-01-2009, 23:24   #5
Peter_
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Re: Terrible speeds, Virgin won't do anything about it. Any suggestions?
Quote:
Originally Posted by qasdfdsaq View Post
The connection is stable (no loss, no drops) just slow. The link General Maximum gave says "For this modulation the recommended power range is -6dBmV to +15dBmV with a recommended SNR of 33dB." - I've got 13.9dBmV and 37.2dB SNR - perfect according to that post?

Is quoting this number going to be enough? As I've said, they won't deal with me directly and the account holder doesn't live anywhere near here. I can give him the numbers if VM are likely to do anything about it?
You are an EX Telewest customer so your downstream should be below 12dBmv not above, and as the is a fault if you call Virgin they should still deal with you as you are not trying to change account details just report a fault that needs fixing.
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