You can do it through Outlook Express (your email proggy) and look at this link
http://www.virginmedia.com/customers...setting-up.php
Alternatively you can use a free prog called Grabit. Regardless or what prog you use the news server address your need is news.virginmedia.com on port 119. This connects you to the news server and you can have a look at all the newsgroups. The tech group you need is virginmedia.support.broadband.cable
The dudes work from 8am - 10pm and they are pretty good with their response times apparently.