[roybus]

Still no news on this? I emailed Virginmedia on the 9th November and got the following reply:-

Thank you for your email.

This is a notification to inform you that we have received your enquiry.

Please note that we have identified a problem with missing account histories
and credits, due to the recent change of NTL usernames. We are investigating
the issue and will come up with a solution in due course. Rest adssured that
you will not lose any money nor the licenses for the music you already
purchased from NTL Broadband Plus.

If you have contacted us regarding a different issue, please find a list of
the most common queries and their solutions printed below.

If you find that you are still experiencing problems, please reply to this
email with any relevant information.

Please also log your ticket number for future reference.

Best regards,

NTL Broadband Music Customer Support
powered by Nokia

I mailed them again on the 2nd December to ask for an update but didn't get a reply. I still don't have my credits. I reckon it's 4 months' worth now.