Quote:
Originally Posted by c64
So they can supply you with a 4mb line and charge you the 20mb line rate ? that doesn't sound legal to me or am I missing something ?
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Yes. It's up to 20Mb so 0Mb-20Mb all fall in this range. I know it sucks but it's legal (the agreements need to be reworded in my opinion). I was getting less than 1Mb for about a month and I was on 20Mb. There's very little you can do apart from keep phoning in and getting discounts. Just for the record, I was told that I'd got a discount but I never did. So don't simply believe what you are told.
You can ask 2nd line support about your UBR status directly on the newsgroup (this is WAY more reliable that ringing in) but as far as I know there is no-one that us customers can chase to get these things sorted. 2nd line have no power to schedule a UBR upgrade. It's crazy, but that's the way it is.