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moaningmags · 28-12-2008, 21:57

Call and ask if the fault has been logged onto your account, if it has then ask them to check the length on time the issue has been going on and to credit you accordingly.

If not, ask that a work order be logged against your account and to state the length of time it has been ongoing.
Some agents will tell you they won't credit for an ongoing issue, this is normal.
However, I take each case on it's own, if it has been ongoing less than a month, I advise to wait until a full month has passed then call for credit for that month.
If a month or more, then I'll credit.

28-12-2008, 21:57	#2
moaningmags Inactive Join Date: Aug 2007 Location: Scotland Age: 53 Services: 20mb, Tv, Phone Posts: 2,849	Re: How do you claim money off your bill ? Call and ask if the fault has been logged onto your account, if it has then ask them to check the length on time the issue has been going on and to credit you accordingly. If not, ask that a work order be logged against your account and to state the length of time it has been ongoing. Some agents will tell you they won't credit for an ongoing issue, this is normal. However, I take each case on it's own, if it has been ongoing less than a month, I advise to wait until a full month has passed then call for credit for that month. If a month or more, then I'll credit.