[Markjp]

Hi

I am in the process of rebuilding my PC on a new Hard Disk and decided I would use the free Virgin PC Guard this time instead or Norton.

Anyway all went fine until I needed to activate the software, I put in my primary email address and password and it failed. I got the message:

"You may not perform this action as your subscription is disabled"

I phoned CS and they told me that the email I was using was not my primary one and quoted a computer generated alpha numeric email, which they then reset the password on and enabled the pc guard.

Well PC Guard now works on my pc but I am concerned about this email address. It is not my default and never has been. I can log on to this account through the virgin website and can also login to main account that I have had for years.

I'm not quite sure what is going on and am concerned that I may now have 2 accounts and is PC Guard protecting me properly if I'm logged in under one account and the pc guard is activated under another.

Anybody any ideas?


Thanks

Mark