[iTekweni]

I complained to the ISPA and Virgin were quick on the phone to find out what my problem is to which I replied that my speed is no where near what I pay for and I have a DNS issue a couple of tests were made and a problem was seen but they wanted me to connect direct to the modem unfortunately this could not be done at the time and arrangements were made for a return call today at 10:00 hrs well it is now 12:05hrs and still waiting I even went out and bought a long patch cable so that we could try and solve the problem once and for all.

I have carried out test such as in safe mode with networking and normal and my speed does not go above 3.8Mbps and if I run wireless through the router my speed drops down to 2.1 Mbps and this was done on thinkbroadband.com recommeneded by the service team.
Date Downstream Upstream IP Address Connection
27/12/08 12:07 3391.65 Kbps 720.70 Kbps xxx.xxx.xxx.xxx cable modem normal
27/12/08 09:51 3572.26 Kbps 715.86 Kbps xxx.xxx.xxx.xxx cable safe mode with networking
26/12/08 21:27 2054.15 Kbps 715.85 Kbps xx.x.xx.xx wireless router
26/12/08 21:22 3896.04 Kbps 719.04 Kbps xxx.xxx.xxx.xxx cable modem normal
26/12/08 21:12 3790.87 Kbps 719.10 Kbps xxx.xxx.xxx.xxx cable modem safemode
26/12/08 21:06 3920.67 Kbps 717.21 Kbps xxx.xxx.xxx.xxx cable modem normal
26/12/08 16:43 2025.76 Kbps 716.09 Kbps xx.xx.xx.xx wireless router normal
26/12/08 15:41 2304.23 Kbps 718.47 Kbps xx.xx.xx.xx wireless router safe mode

as one can see my speeds are crap and I just hope the service departments comes back to me this weekend other wise another email to the ISPA.