Quote:
Originally Posted by mcc28
Hi,
Just want to check the procedure for installing a replacement router with a Samsung STB.
Do I simply unplug the existing router WGR614v1, install the new one WGR614v9 navigate to 192.168.1.1 input the default passwords and then input my Virginmedia account name and configure the wireless settings for security?
After this do I power down the STB/router allow the STB to reboot and then the router?
cheers
Mark
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You would be better calling up Customer Services and asking for an upgrade to a Stand Alone Cable Modem as with your present Samsung box you can only receive 6Mb but with a SACM you can upgrade if you wanted to 20Mb, plus you would get a better connection.
Also you will no longer require a PID or a Password.
The should be quite happy to upgrade you as the company would prefer all customers to swap to SACM.
Call Customer Care not Faults because they would have to transfer you as they cannot change your account.
Customer Care - 150 (Options 1 then 3)