Cable Forum - View Single Post - Warrington Area speed/DNS issues -info inside

parky · 21-12-2008, 08:39

After a week this problem still exists, and while the proxy solution at least makes web sites useable it appears to be making the internet slower.

If I visit the BBC website with the proxy the page loads OK but in stages, without the proxy it loads instantly (I have done this with a clean cache each time I have tested it).

So we do need a solution from VM to this problem rather than a work around.

I spent over 3 hours on the phone with VM on this issue and at every opportunity they tried to blame some part of my set up. Well it is very clear that this is a VM issue and they need to acknowledge the issue and do something about it. They asked me to email them some information which I did but they have not bothered to reply at all.

It really is a shocking way to run a business, in some ways they act as a monopoly with little interest in their customers. I have no choice about who I get my broadband service from as BT lines in my area have a maximum speed of 1.5MB due to the distance to the exchange. So my choice is VM faulty internet or 1.5MB!

21-12-2008, 08:39	#12
parky Inactive Join Date: Jul 2004 Posts: 125	Re: Warrington Area speed/DNS issues -info inside After a week this problem still exists, and while the proxy solution at least makes web sites useable it appears to be making the internet slower. If I visit the BBC website with the proxy the page loads OK but in stages, without the proxy it loads instantly (I have done this with a clean cache each time I have tested it). So we do need a solution from VM to this problem rather than a work around. I spent over 3 hours on the phone with VM on this issue and at every opportunity they tried to blame some part of my set up. Well it is very clear that this is a VM issue and they need to acknowledge the issue and do something about it. They asked me to email them some information which I did but they have not bothered to reply at all. It really is a shocking way to run a business, in some ways they act as a monopoly with little interest in their customers. I have no choice about who I get my broadband service from as BT lines in my area have a maximum speed of 1.5MB due to the distance to the exchange. So my choice is VM faulty internet or 1.5MB!