[ravel]

My brother asked me to look at his laptop which he runs at his home, because he tells me the indications from the router say it is connected, but no websites at all are accessed using Firefox or IE7.

I brought the laptop to my home and connected it directly to my own Virgin Media 256 modem via ethernet cable,and the modem "Ready" light is steady on with the laptop tray icon indicating connected.

I have checked the firewall, and verified all the settings in "Network Connections" are identical to my own working PC under the same conditions.

Incase this is being caused by a Virus or Trojan/ Adaware, I have installed and run, Malwarebytes, Trojan Remover, Ad-Aware Pro, Spyware Doctor, and AVG Pro, none of these found an infection causing the problem.

I am nearing the point of giving up but would hate to think after 4 days of trying to sort it that there is still maybe one thing not tried.

Any help or ideas would be very much appreciated.

Regards ravel.