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moaningmags · 18-12-2008, 22:26

Call them up, they don't take the packaging back, they send a courier with the phone in a small plain box. He gives you that and takes yours.
They don't even take the battery, just the phone.

I've returned about 5 phones this year and they've been great. Each replacement was delivered the day after I phoned.

18-12-2008, 22:26	#2
moaningmags Inactive Join Date: Aug 2007 Location: Scotland Age: 52 Services: 20mb, Tv, Phone Posts: 2,849	Re: returning a phone to virgin Call them up, they don't take the packaging back, they send a courier with the phone in a small plain box. He gives you that and takes yours. They don't even take the battery, just the phone. I've returned about 5 phones this year and they've been great. Each replacement was delivered the day after I phoned.