Quote:
Originally Posted by Samtheman
Hi,
I've been hanging here for a while but finally signed up because I need help. I'm not meaning to be in a hurry but, my phones are dead and so is the power to one because its fed off the phoneline. I can't call Virgin, I've been trying on a mobile all day and spent £45 of credit on their 0845 number.
Email? Non-existent. Anyway I would appreciate it if I could have some emails and phone numbers of some high ups so I can make sure I can fix this crap service and make them know how bad this service is.
This is ridculous now - i'm holding on the phone for 10 minutes for it to be cut off by unsympathetic support.
P.S. My brown Telewest box outside the house has frayed and damaged wires (I think this is the problem) but I can't even get hold of an engineer.
My business has important events tommorow so I needed it today.
Thanks!
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Forget that 0845 number!
Try the following:
Dial 0500-500-500
Enter your full landline telephone number incl area code when asked too
Select option 3 for existing customers
You will then hear a message saying 'Want to talk to our customer care team,they are standing by to help,just give em a call on 150 from your Virgin phone blah blah blah,
WAIT TILL THE END OF THAT MESSAGE!
And guess wat, you through to customer services for FREE! because 0500-500-500 is the freephone sales line.
Other Sales numbers:
0800-953-5387
0800-183-1234
0800-052-4000
0800-073-0551
Also, for Telewest's automated billing service and billing quiries call 0800-073-0366!
And for Virgin Media Westminster and Milton Keynes customers, the freephone number for all quiries related to Analogue TV and Cable Broadband services is 0800-952-0345