Quote:
Originally Posted by faze
I forgot to mention that my modem is Motorola SB4200
I have also been noticed the signal level thread and this is my results:
Downstream
Frequency 330750000 Hz Locked
Signal to Noise Ratio 34 dB
Power Level -12 dBmV
Upstream
Channel ID 2
Frequency 21300000 Hz Ranged
Power Level 53 dBmV
The -12DdBmV doesn't look right can anyone clarify?
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The Downstream frequency has drifted and needs resetting so open a browser and in the address bar put or click the link >
http://192.168.100.1/ this will open the Surfboard configuration manager then click on configuration and you will see the frequency in the 3rd box down change it to 331000000 click save changes and then the restart cable modem button at the bottom, after your modem restarts check the frequency has stayed on 331000000 and if not call Tech Support.
You will probably be best ringing Tech Support over the -12dbmV as well but the frequency still requires resetting.
Tech Support is open 24/7 on the numbers below.
For help with your TV or Phone and for Broadband Technical Support:
Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.