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MovedGoalPosts · 16-12-2008, 16:35

Can we clarify. Is your broadband via a Set Top Box (STB) that also does your TV, or via a Stand Alone Cable Modem (SACM)? Procedures will vary between the two.

If it's a SACM then you should be completely powering off the SACM. Once you have powered up again, then the connection stuff should sort itself.

If it's a STB, it's a bit more complex.
Either clone the mac address being used by the original router into the new router, then power off (not standby) the STB, wire up, and repower,
or
Power off STB, wire up, power on, then from the PC browse to the registration page on Virgins Servers using internet explorer (you should get directed there automatically), and register the router with the STB.

16-12-2008, 16:35	#5
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: Help with router... Can we clarify. Is your broadband via a Set Top Box (STB) that also does your TV, or via a Stand Alone Cable Modem (SACM)? Procedures will vary between the two. If it's a SACM then you should be completely powering off the SACM. Once you have powered up again, then the connection stuff should sort itself. If it's a STB, it's a bit more complex. Either clone the mac address being used by the original router into the new router, then power off (not standby) the STB, wire up, and repower, or Power off STB, wire up, power on, then from the PC browse to the registration page on Virgins Servers using internet explorer (you should get directed there automatically), and register the router with the STB.