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FairyFairy · 16-12-2008, 15:32

Well talk about a tale of two halves!!

I phoned up Virgin for the Pac code to take my number across to a new provider - got it - phoned up new provider - job done!!

So easy - I thought I'd change hubby's mobile too.

Phone Virgin for the Pac code - hang on for ages - first person can't do it - hands me onto someone else - gives me the number 4 times - three times different order!!! Phone the new provider - telephone number and Pac code don't match. Phone Virgin to check and they said they are correct - phone new provider again - don't match - get new Pac code from Virgin they say. Phone Virgin again ... they will get someone to phone me back - they don't!!!! Phone Virgin again ... can't issue with a new Pac code because one is on the records - will phone later that day ... surprisingly .... they don't!!!!

Give up - phone new provider and register new number!!!!

16-12-2008, 15:32	#1
FairyFairy Inactive Join Date: Mar 2008 Location: Northampton Services: Virgin Media Tv V+/Broadband/Phone Posts: 260	PAC Code Well talk about a tale of two halves!! I phoned up Virgin for the Pac code to take my number across to a new provider - got it - phoned up new provider - job done!! So easy - I thought I'd change hubby's mobile too. Phone Virgin for the Pac code - hang on for ages - first person can't do it - hands me onto someone else - gives me the number 4 times - three times different order!!! Phone the new provider - telephone number and Pac code don't match. Phone Virgin to check and they said they are correct - phone new provider again - don't match - get new Pac code from Virgin they say. Phone Virgin again ... they will get someone to phone me back - they don't!!!! Phone Virgin again ... can't issue with a new Pac code because one is on the records - will phone later that day ... surprisingly .... they don't!!!! Give up - phone new provider and register new number!!!!