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MovedGoalPosts · 16-12-2008, 11:00

All speedtests are not necessarily accurate. There was a spate of articles on that recently, including a news story on this site.

To check reliably your speed you need to be directly connected, ethernet not USB, between modem and PC. Try a decent length download from a Virgin based mirror. Try at different times of the day too.

As for the router, do you have the latest firmware? Same goes for your computer, do you have the latest drivers?

If you do call Virgin Support, do so only when you have the computer conected direct to the modem. Don't even dream of having the router in the network as that will allow a host of shrugged shoulder responses.

16-12-2008, 11:00	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: 20Mb broadband speed and router problems All speedtests are not necessarily accurate. There was a spate of articles on that recently, including a news story on this site. To check reliably your speed you need to be directly connected, ethernet not USB, between modem and PC. Try a decent length download from a Virgin based mirror. Try at different times of the day too. As for the router, do you have the latest firmware? Same goes for your computer, do you have the latest drivers? If you do call Virgin Support, do so only when you have the computer conected direct to the modem. Don't even dream of having the router in the network as that will allow a host of shrugged shoulder responses.