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Originally Posted by kesterwww
I think they have a good amount of HD stuff on VoD.
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I don't know what HD content you have on VOD kester, but in my opinion the on demand HD content is pitiful.
If for example you go to option six "more on demand" and select HD you are presented with exactly the same offering as you were six months ago, absolutely no change at all.
As regards the TV choice HD offering, less than two pages of the same old stuff...roll on a few linear HD channels.
As far as the Indian call center is concerned why bother? people I've spoken to and my sister who used to work at VM-CS say that this is by far the biggest and most frequent complaint customers have, add to that their lack of authority to actually do anything plus outright lies like,"your service is slow tonight because we have traffic managed the entire of Brighton's connections" and I wonder why they keep it open.
If customers need to ring CS its generally because they have problems, the last thing they want is a battle trying to understand the person, and having to say for the umpteenth time "can you say that again please"...bring CS back to the UK.