Well, she called me last night from her mobile - the connection went while she was talking to her friend.
I phoned India and was first told there wasn't a problem in her area, then when I asked him to call her he said there was a problem in her area!!!
What with the other problem she's having at the moment - stop cock outside her flat and whether it's covered by insurance - this is the last thing she needs. Plus she needs the phone for her continuing calls to the water board etc to chase them up to fix it.