Cable Forum - View Single Post - VM

moaningmags · 08-12-2008, 22:17

I've had a read through the page, it does look like they're listening.

The only gripe I have is keeping off-shore technical support, but at least they are giving them more training in our culture, accents etc and hopefully technical support.

Everytime you call VM you should get an e-mail asking you about how you were treated, if your issue was resolved and what you would like to see changed or improved.
So if you're not filling them in, they can't hear you.

08-12-2008, 22:17	#3
moaningmags Inactive Join Date: Aug 2007 Location: Scotland Age: 52 Services: 20mb, Tv, Phone Posts: 2,849	Re: Vm - we are listen to customers ! I've had a read through the page, it does look like they're listening. The only gripe I have is keeping off-shore technical support, but at least they are giving them more training in our culture, accents etc and hopefully technical support. Everytime you call VM you should get an e-mail asking you about how you were treated, if your issue was resolved and what you would like to see changed or improved. So if you're not filling them in, they can't hear you.