Thread: What features do you think Virgin Media should implement?
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Old 08-12-2008, 21:23   #62
frogstamper
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Re: What features do you think Virgin Media should implement?
Quote:
Originally Posted by darkbeing View Post
The best feature they could implement is getting rid of the indian call centres and getting the tech support back over here so that :
1) we can understand the person who is supposed to be helping (accents too strong)
2) we can be sure they are using proper technology (some of them use wireless handsets that fade out)
3)they will have better trained people instead of being treated to cheap labour that hasnt a technical clue
4) so that you can be sure VM will take action if their staff dont come up to scratch
I don't think you'd get too many arguments over this good suggestion darkbeing, also I'd add one more thing to your list...HD.
If you sort this out VM then in my opinion you'll be streets ahead of Sky, until this happens all those who stay with VMTV will be playing catch-up.
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