Cable Forum - View Single Post - What features do you think Virgin Media should implement?

darkbeing · 08-12-2008, 01:19

The best feature they could implement is getting rid of the indian call centres and getting the tech support back over here so that :
1) we can understand the person who is supposed to be helping (accents too strong)
2) we can be sure they are using proper technology (some of them use wireless handsets that fade out)
3)they will have better trained people instead of being treated to cheap labour that hasnt a technical clue
4) so that you can be sure VM will take action if their staff dont come up to scratch

08-12-2008, 01:19	#60
darkbeing Inactive Join Date: Dec 2008 Location: london Posts: 36	Re: What features do you think Virgin Media should implement? The best feature they could implement is getting rid of the indian call centres and getting the tech support back over here so that : 1) we can understand the person who is supposed to be helping (accents too strong) 2) we can be sure they are using proper technology (some of them use wireless handsets that fade out) 3)they will have better trained people instead of being treated to cheap labour that hasnt a technical clue 4) so that you can be sure VM will take action if their staff dont come up to scratch