[darkbeing]

Can i ask this question please:

When I raise an issue with VM and I get one of their untrained clowns in an indian call centre, I then start raising my voice and insist on being put through to someone who knows exactly what they are doing and exactly what I am talking about, and usually I am then immediately transferred to someone who is very competent and very skilled at finding the cause of the problem and putting it right.

Who are those people, what is their job title ? I mean I have discussed dns servers with them, and proxies TCP/IP and routing tables and all sorts and they know what I mean - and I wouldnt mind working for VM doing that job
how do i go about that please? I have a lot of experience, but have been working in computer installations since the age of 16 so I have few qualifications and none really that are relevent today. Would age exclude me - I am over 40, or would having no industry quals exclude me?
I am sure at an interview there wouldnt be anything they could ask that I couldnt answer