Cable Forum - View Single Post - I can't keep my number!

NoLUCKwithPhones · 05-12-2008, 20:59

I signed up for the big 3 XL bundle, phone, broadband and V+ and all was installed yesterday. The first engineer did not turn up 2 weeks ago, so we booked again. Both times we were assured we could keep our telephone number (currently with BT).

When the engineer installed everything, he said he has put in a new phone line and given us a temporary number. We were told by the engineer to phone Virgin to ensure they were porting our number fromBT.

Having spent over an hour on the phone to Virgin, I am told now that it is not possible for me to keep my number. This is apparently due to a new server being used and I am advised that numbers must begin with 90, and as my number begins with 94, it is not possible for me to keep my number.

Can anyone tell me, does this sound right ? I want to keep my number, and,
will cancel everything if I cannot.

05-12-2008, 20:59	#1
NoLUCKwithPhones Inactive Join Date: Dec 2008 Posts: 1	I can't keep my number! - Help please I signed up for the big 3 XL bundle, phone, broadband and V+ and all was installed yesterday. The first engineer did not turn up 2 weeks ago, so we booked again. Both times we were assured we could keep our telephone number (currently with BT). When the engineer installed everything, he said he has put in a new phone line and given us a temporary number. We were told by the engineer to phone Virgin to ensure they were porting our number fromBT. Having spent over an hour on the phone to Virgin, I am told now that it is not possible for me to keep my number. This is apparently due to a new server being used and I am advised that numbers must begin with 90, and as my number begins with 94, it is not possible for me to keep my number. Can anyone tell me, does this sound right ? I want to keep my number, and, will cancel everything if I cannot.