I have a BT line, I know,I know, about Phorm and how carp BT is as a Company.
I recently discovered I had a fault with my line and grudgingly had to report it.
Surprisingly I got through to faults extremely promptly. The agent I spoke to was courteous and knowledgeable but doubted what I was complaining of. She said she would investigate and
call me back.
I took this with a pinch of salt and got on with my life.
However within a few minutes she was back on the phone
to confirm I was right and that she had reported it to an engineer at the local exchange.
Later the same day the engineer phoned
, apologised for my inconvenience, said he thought he had found the fault and needed my help, together we managed to test the line to prove everything was working. I thanked him for his first class service.
Then later on, again on the same day, BT CS phoned me
to enquire if my line was working properly again. I thanked them and conformed it was.
I am impressed and quite gob-smacked. I can't remember receiving this level of support since the good old days of "The customer is always right".
Maybe I was 'just lucky' but..................