As the problem does not appear to be with Virgin, I have moved this thread to the networking forum.
---------- Post added at 18:28 ---------- Previous post was at 18:22 ----------
Try this:
If you are running Windows XP, click the Start button, then run, then type cmd and click OK.
If you are running Vista, click the Start button, then the box at the botton, type cmd, then click the cmd button that appears.
Now, in the box that appears, type "ping www.google.co.uk" (no quotes) and hit return. This command will send a short message to google's servers and they should respond.
Post the results here.
You should get something like
Code:
Pinging www.l.google.com [64.233.183.104] with 32 bytes of data:
Reply from 64.233.183.104: bytes=32 time=31ms TTL=247
Reply from 64.233.183.104: bytes=32 time=30ms TTL=247
Reply from 64.233.183.104: bytes=32 time=30ms TTL=247
Reply from 64.233.183.104: bytes=32 time=31ms TTL=247
Ping statistics for 64.233.183.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 31ms, Average = 30ms