ordered new 300 300 offer, rang up as soon as i received (took 30 mins to get through) to transfer my number from asda mobile. was told i couldnt as the account "hadnt been setup properly" and any calls or texts would be charged at payg rates. thank god i hadnt done anything, because i would refuse to pick up the bill as it is their fault (and i got the lady to confirm). i could though, access my account section on virgin mobile. the lady said howveer it coudl take up to 7 days before my account is sorted and i will be charged during this time. i said that i would not accept being billed if they cannot tell me when my service is ready to use. but it gets sorted by the next day, and i ring to transfer number. number is transferred on tuesday, still shows as old number on phone but got text saying its transferred. i then find i cant access my voicemail, or the my account on the website. so i ring up again and aexplain this, she tried to get me to change the speed dial for voicemail, but it has obviously been plumbed into the sim card somehow, in a very clever way as you cannot do it. and so now, i have been charged £10 + 10p connection EVERY TIME i tlak to customer services, and have no access to voicemail or the my account section. i suppose though ive got the main point of the packagae, the 300 mins and the 300 texts.
